Privacy Policy

Last Updated: January 28, 2026

Your privacy is crucial to us at Kalo. This Privacy Policy outlines how Elevera Software LLC ("Elevera," "we," "us") collects, uses, and protects your information when you use our App.

1. Information We Collect

Personal Information

• Name and email address
• Age
• Body metrics (height, weight, activity level)

Health Information

• Dietary data and nutritional intake
• Health goals and preferences
• Exercise and fitness data (including HealthKit data on iOS, with your permission)

Important: We do not permanently store meal images or voice input data. Images and voice recordings are processed temporarily for food analysis and then discarded.

Device Information

• Device type and operating system version
• Unique identifiers (User ID, Device ID, App Instance ID)
• Analytics data including app usage patterns and feature interactions
• Crash logs and performance data

Advertising & Attribution Data

• Advertising identifiers (IDFA on iOS, when you grant permission)
• Apple Search Ads attribution data
• Campaign and conversion data for measuring advertising effectiveness

Note: We only collect advertising identifiers if you grant permission through Apple's App Tracking Transparency prompt. You can decline and still use all app features.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the App
• Personalize your nutritional insights and overall experience
• Manage subscriptions and user accounts
• Conduct internal analytics and research to enhance our services
• Measure the effectiveness of our advertising campaigns
• Diagnose technical issues and prevent crashes

3. Advertising & Analytics

App Tracking Transparency (iOS)

On iOS devices, we may request permission to track your activity across other companies' apps and websites. This data helps us measure advertising effectiveness and understand how users discover our app.

You can decline this request and still use all features of the App. You can change your preference at any time in your device's Settings > Privacy & Security > Tracking.

Analytics

We use analytics tools to understand how users interact with our App, including feature usage, app performance, and crash reports. This helps us improve your experience.

Advertising Measurement

We work with advertising and attribution partners to measure the performance of our marketing campaigns. These partners receive only the data necessary to measure campaign performance.

4. Data Sharing

We never sell your personal data.

We share necessary data with trusted third-party service providers for:

• Authentication and account management
• Subscription and payment processing
• Analytics and crash reporting
• AI-powered food analysis
• Advertising measurement and attribution

These providers process data only as necessary to provide their services to us and are bound by their own privacy policies.

We may also share data when required by law or to protect our legal rights.

5. Data Security

We implement robust, industry-standard security measures, including:

• Encryption of data in transit and at rest
• Secure authentication through Firebase Authentication
• Regular security reviews and updates

However, please note that no method of transmission or storage can guarantee absolute security.

6. Data Retention

• We retain your personal information as long as your account remains active
• Data can be deleted or anonymized upon your request
• Data is automatically processed upon account termination
• Analytics data may be retained in aggregated, anonymized form for research purposes

7. User Rights

You have the right to:

These actions can be performed directly via the App or by contacting our support team.

8. Children's Privacy

Our App is not intended for users under the age of 13, and we do not knowingly collect data from children. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

9. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. By using the App, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about the personal information we collect and how it is used
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the "sale" of personal information (note: we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at support@getkalohealth.com.

11. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email notifications
• In-app notifications
• Updates posted on our website

We encourage you to review this policy periodically.

12. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: support@getkalohealth.com